Article 1 [Purpose]

The purpose of these terms and conditions is to stipulate basic matters regarding the use of services between the company and the users using all game services, websites, and other services provided by Puzzle Monster Co., Ltd.

Article 2 [Definition of Terms]

① The definitions of terms used in these terms and conditions are as followed.

  1. User refers to a person (including members and non-members) who has concluded a use contract in accordance with these terms and conditions and uses all games and services provided by the company.
  2. Content refers to all contents created digitally in connection with services such as all games, network services, applications, game money and game items provided by the company so that they can be used through devices, etc.
  3. Device refers to devices such as PC, mobile phone, smartphone, PDA, tablet, portable game machine, and console game machine that can download or install contents.
  4. Application refers to all programs downloaded or installed through the device described in Section 1-3 to use the services provided by the company.
  5. Service refers to all services provided by the company to register rankings, write posts, purchase game money or items, and use network games through wired and wireless networks.
  6. Nickname refers to a combination of letters or numbers selected by the user and assigned by the company for user identification and service use.
  7. Nickname information refers to general information including information entered or agreed upon when registering as a user along with game information including characters, items, experience points, etc. in the service of the user.

② Definitions of terms used in these Terms and Conditions shall be governed by the relevant laws and regulations and policies for each service, except as provided in Section 1 of this Article. Those not specified in this Article shall follow general commercial practices.

Article 3 [Effect, Application and Change of Terms and Conditions]

① Due to the nature of the service use contract, these terms and conditions are stipulated in the company's website or contents for service use, and they become effective as soon as the user installs and executes the contents.

② Agreeing to these terms and conditions means agreeing to check the terms and conditions by visiting the website on a regular basis.

③ If deemed necessary, the company may change these terms and conditions in order to change relevant laws or to improve the rights and obligations of users. The prior terms and conditions shall remain in effect for 7 days (however, for matters that materially affect the user’s rights and obligations for 30 days) and will be notified to users through the company website, etc., taking effect from the date of application.

④ When the company revises the terms and conditions, the user has the right not to agree to all or part of the revised terms and conditions (hereinafter “refusal to agree to the amended terms”), and in this case, they can stop using the service and withdraw . However, if you do not express your intention to “refuse to agree to the amended terms” to the company within 30 days from the effective date of the amended terms of use, you are deemed to have agreed to the amended terms and conditions.

Article 4 [Rules other than the terms and conditions]

Matters not specified in these terms and conditions shall be subject to the provisions of the Information and Communications Network Utilization Promotion Act, the Telecommunications Basic Act, the Telecommunications Business Act, the Criminal Act, the Civil Act and other related laws. However, rights and obligations may be guaranteed or limited according to the policies stipulated by other companies, such as the paid service terms of use and service operation policy.

Article 5 [Establishment of service use contract]

① The contract of use is established by the user's application installation, agreement to the terms and conditions, and the company's approval of the use application.

②To agree to these terms and conditions, at the time of application installation and application for use of the service, check the terms of use posted on the company's website or agree to the collection and use of personal information within the application. By agreeing to Puzzle Monsters Terms of Service you are expressing your intention to agree to these terms and conditions, and the contract is established as soon as the application is started. Even if it is executed without the relevant consent procedure before the date of revision and enforcement, it is deemed that you have agreed to these terms and conditions.



Article 6 [Protection and use of personal information]

① The company strives to protect users' personal information in accordance with the relevant laws and regulations. The protection and use of personal information is in accordance with the relevant laws and the company's privacy policy. However, the company's privacy policy does not apply to linked sites other than the company's official site.

② Depending on the characteristics of the service, the user's nickname, photo, etc. introducing himself/herself may be disclosed.

③ If necessary, for identity verification, the company may notify the user of the reason (purpose) and request a copy of the user's ID card or a certificate in lieu of it. The company may not use it for any purpose other than the purpose notified in advance, and destroy it without delay when the purpose is achieved.

④ The company does not provide users' personal information to others without their consent, except in cases where there is a request from the relevant national organization in accordance with the relevant laws and regulations.

Article 7 [Obligations of the company]

① If the opinions or complaints raised by users are objectively recognized as justifiable, the company must deal with them promptly within a reasonable period of time. However, if prompt processing is difficult, the user must be notified of the reason and processing schedule.

② The company prevents any personal information, including user account information, from being leaked from the service system managed by the company, and protects it from being disclosed or provided to third parties.

③ In order to provide continuous and stable service, in the event of equipment failure or data loss during service improvement, the company will repair or restore it without delay, unless there are unavoidable reasons such as natural disasters, emergencies, technical defects that are difficult to solve, etc. We will do our best to do so.

Article 8 [User's Obligations]

① Users must comply with the matters stipulated in these Terms and Conditions, other regulations set by the company, and the matters announced by the company. In addition, users must not engage in acts that interfere with the company's business or damage the company's reputation.

② Users must comply with related laws such as the Youth Protection Act. If a user violates related laws such as the Youth Protection Act, he/she will be punished according to the applicable laws.

③ Users cannot engage in sales activities using the service without prior consent of the company, and the user is responsible for the results of those sales activities. In addition, if a user causes damage to the company through such business activities, the company may restrict the use of the service and claim compensation for damages through legal procedures against the user.

④ Users should frequently check the notices on the company website and amendments to the Terms of Use.

Article 9 [Copyright on Posts]

① Users are responsible for the rights and responsibilities of works posted while using the service.

② Copyrights and other intellectual property rights for works created by the company belong to the company.

③ If a post posted or delivered by a user falls under any of the following subparagraphs, the company may delete it without prior notice and may refuse registration

  1. In the case of content that slanders other users or others, infringes on privacy, or damages reputation
  2. In the event that it interferes with or is likely to interfere with the stable operation of the service
  3. In case the content is recognized to be related to a criminal act
  4. In case of content that infringes other rights such as intellectual property rights of the company or a third party

Article 10 [Provision of information and posting of advertisements]

① The company may post advertisements to maintain this service, and the user agrees to the posting of advertisements exposed when using the service.

② The company is not responsible for any loss or damage caused by the user's participation in communication or transaction in the advertisement provided by the company and the third party.

③ The company may request additional information about individual users for the purpose of service improvement and introduction of services for users. The user may agree or disagree to the following request.

④ When the company provides advertisements in section 1 and information in section 3, of Article 10, by using personal information collected from users with the user's prior consent, it may be sent using SMS, smartphone notification, and e-mail. Users can unsubscribe at any time.

Article 11 [Provision of Services]

① The service use contract is deemed to have been established when the user agrees to these terms and conditions, downloads the company's game, or uses the content using the network. However, for some services, the service may be started from the specified date according to the needs of the company.

② The company may provide game services to users, and in providing game services, it may provide other additional services including the services stipulated in these Terms and Conditions.

③ The company may differentiate the use by classifying the user's grade and subdividing the time of use, the number of times of use, and the scope of the service provided.

Article 12 [Use of Services]

① In principle, the company provides the service 24 hours a day, 365 days a year, unless there is a special problem in business or technology. However, if it is deemed necessary for operation, such as regular system inspection, server expansion and replacement, or network instability, the service may be suspended for a certain period of time, and in this case, the company will notify it on the website in advance.

② Notwithstanding Section 1 of this Article, the company may temporarily limit or suspend the service without notice due to urgent and unavoidable reasons, and in this case, the company may notify it afterwards.

③ The company may conduct regular inspections if necessary to provide stable service, and the schedule and time of regular inspections will be announced on the website.

④ The company may not be able to provide normal services due to circumstances beyond the company's control, such as wars, incidents, natural disasters, equivalent national emergencies, power outages, service facility failures, service usage congestion, maintenance or inspection of facilities by key telecommunication service providers, etc. If it is determined that it is impossible, all or part of the service may be suspended, and in this case, the reason and period will be notified to the user through the website in advance or afterward.

⑤ The company provides the service using a dedicated application or network for smart devices, and users can download and install the application or use the service for free or for a fee using the network.

⑥ In the case of a paid service, you must pay the fee specified for the service to use it, and if you download an application or use the service through the network, you may incur a separate fee set by the subscribed mobile operator.

⑦ In the case of downloaded and installed applications or services used through network services, they are provided according to the characteristics of the smart device or mobile carrier. In this case, the company takes no responsibility.

⑧ The company may limit the service use time or users according to relevant laws and government policies. The company is not responsible for all matters related to game use that occur due to these restrictions and restrictions.

Article 13 [Changes and Suspension of Services]

① The company may change the services provided according to operational or technical needs. The contents and the date of the service to be changed are notified to the user in advance on the community website or the initial screen after running the app. However, if there are unavoidable circumstances, such as fatal bugs, server issues, and urgent security issues that the company cannot notify in advance, it can be notified afterwards.

② In the event that the company needs to stop all services due to changes in market environment, technical needs, decrease in preference of individual service users, other game planning or operation, or urgent circumstances of the company, the company may notify this in the in-game notice or on the community website 30 days before and stop providing service.The user may not request the resume of the service or claim compensation for the service suspension in relation to the above service interruption.

③ The company may restrict or suspend all or part of the service in the following cases.

  1. In case of force majeure, such as war, incident, natural disaster, or national emergency
  2. In case of disruption to normal service use due to power outage, equipment failure, or excessive usage
  3. In unavoidable cases due to construction, such as repair of service facilities
  4. If the service cannot be provided due to various circumstances of the company

④ The company is not responsible for any problems caused by service change or suspension.

Article 14 [Restriction on service usage]

① A user shall not engage in any of the following acts, and in the case of such act, the company may impose restrictions on the use of the service, including restrictions on the user's use of the service, and deletion of related information (text, photos, videos, etc.).

  1. Acts of registering false information or deceiving others during various appliances, changes, or registrations
  2. Acts of stealing other people's information
  3. Any act of changing the company's program, hacking the company's server, arbitrarily changing part or all of the website or posted information, or using the company's services in an abnormal way without receiving special rights from the company
  4. Impersonating the company's management or employees
  5. Abusing bugs in company programs
  6. Acts of acquiring, transferring, or selling cyber assets (IDs, characters, items, in-game money, etc.) in an unusual way
  7. Acts that harm the service or intentionally interfere with the service
  8. Conducting business activities using the service without prior consent of the company
  9. Acts of duplicating information obtained through this service for purposes other than service use, using it for publication and broadcasting, or providing it to a third party without prior consent of the company
  10. Content that infringes on the patents, trademarks, trade secrets, copyrights, and other intellectual property rights of others. Transmitting, posting, or otherwise distributing to others
  11. Transmitting, posting, or disseminating information, sentences, figures, sounds, or videos of vulgar or obscene content to others in violation of the Youth Protection Act or the law
  12. Transmitting, posting, sending, posting, e-mail or other means of vulgar or obscene information, sentences, figures, sounds, or videos for the purpose of criminal acts or criminal acts by teachers, or in violation of public order and morals dissemination
  13. Transmitting, posting, or distributing content that is extremely offensive or personally identifiable that may infringe the honor or privacy of others
  14. Acts of harassing or threatening other users, or continuously causing pain or inconvenience to specific users
  15. Collecting or storing other users' personal information without company approval
  16. Acts that are objectively judged to be related to a crime
  17. Acts that violate all other rules or conditions of use set by the company, including these terms and conditions
  18. Acts that violate other relevant laws

Article 15 [Purchase, use period and use of paid content]

① Users may purchase paid content according to the payment operation policy of each app store operator according to the type of terminal using the service, and differences in payment policies may result in differences in payment amount. In addition, the purchase price of paid content is charged according to the method and policy set by the mobile carrier, platform operator and app store operator linked to the app store operator, and the payment method also follows the policy of the operator.

② Paid content purchased by the user within the game service can be used only on the terminal where the game service application has been downloaded or installed.

③ The period of use of the paid content purchased by the user is basically one year, and after this period has elapsed, the user loses the right to use the paid content. However, in the case of paid content with a separate period of use, the period of use specified at the time of purchase will apply. Users can only use the paid content on their own account, except in the methods set by the company and separately notified, and cannot be transferred, rented, or sold to a third party.

Article 16 [Payment]

① In principle, the purchase price for content is charged according to the policies and methods set by mobile carriers and application stores, etc., and the payment method must also be paid according to the prescribed method. Limits may be granted or adjusted for each payment method according to the policies of the company and payment companies (carriers, application stores, etc.) and government policies.

② The company is not responsible for any third-party payment that is caused by the user not using or carelessly exposing the password setting function of the terminal and open market.

Article 17 [Withdrawal of subscription and refund of purchase price]

① In the case of paid content purchased by the user, the subscription can be withdrawn (cancellation of purchase) without a separate fee within 7 days from the contract signing date or the paid content availability date. However, for some paid contents with similar characteristics, such as paid contents provided free of charge from the company or a third party, such as gifts and events, and paid contents that have already been used or considered to have been used at the time of the request for withdrawal of subscription, subscription withdrawal (cancellation of purchase) may be restricted. In this case, the company will take measures in accordance with the relevant laws, such as notifying the user when purchasing the paid content.

② In the following cases, withdrawal of subscription for paid content is restricted, and the company indicates that subscription withdrawal is limited before payment for paid content for which subscription withdrawal is restricted.

  1. For items that start to be used immediately after purchase or are applied to the application immediately
  2. In the case of items acquired without payment in the course of normal use of the application
  3. When the additional benefit is used in an item for which additional benefits are provided
  4. When some of the items sold in bundles are used
  5. In the case of capsule-type/gacha-type items whose opening behavior can be viewed as use or whose utility is determined upon opening

③ Refunds are processed according to the refund operation policy of each app store operator depending on the type of operating system of the terminal using the service.

④ Paid content acquired by the user as a reward during the game service or paid through an internal event or external affiliated event, etc. by the user without payment of the actual purchase history is not refunded.

⑤ When requesting withdrawal of subscription or refund, a separate consent process for handling personal information through the company customer center is followed by confirmation of the company's purchase history. During this process, in order to confirm the user's justifiable reason for withdrawal, the company may contact the user through the information provided by the user if necessary to confirm the exact facts and may request additional evidence.

⑥ If a minor pays for paid content sold in the application without the consent of his/her legal representative, the minor or his/her legal representative may cancel the payment. However, cancellation is limited when the payment of paid content by a minor is within the scope of the property permitted to be disposed of by a legal representative or when the minor is tricked so that the minor believes him/herself is an adult. Whether the paid content buyer is a minor is determined based on the holder of the payment method, such as the terminal or credit card, where the payment was made. If you request cancellation of payment for minors, you must submit documents proving the minors and their legal representatives as needed by the company.

⑦ Payment through the application follows the payment method provided by the open market operator. Therefore, if an overpayment occurs during the payment process, in principle, you should request a refund from the open market operator. However, if possible according to the policy and system of the open market operator, the company may request the open market operator to perform the necessary refund procedures.

⑧ For paid content payment made through the gifting function, payment cancellation or refund is not possible in principle, except when there is a defect in the purchased paid content, and refunds due to defects in the paid content are only available to the user who sent the gift do.

⑨ The company strives to complete the refund as soon as possible from the date of receiving the relevant documents required for refund from the user.

Article 18 [Effect of withdrawal of subscription]

The company refunds the payment within 3 business days when the goods are returned from the user. However, in the case of a payment method that requires confirmation of receipt, it shall be refunded within 3 business days from the date of confirmation of receipt. In this case, when the company delays the refund, the delayed interest calculated by multiplying the delay period by the interest rate set by the relevant laws and regulations is paid.

Article 19 [Refund of negligence]

① In the event of an overpayment due to the company's intention or reasons attributable to the company, it will be refunded to the user. However, in the event of an overpayment due to the user's intention or attributable to the user, the cost of the company refunding the overpayment shall be borne by the user within a reasonable range.

② Payment through the application follows the payment method provided by the open market operator. Therefore, if an overpayment occurs during the payment process, in principle, you should request a refund from the open market operator. However, if possible according to the policy and system of the open market operator, the company may request the open market operator to perform the necessary refund procedures.

③ Fees (call charges, data calls, etc.) incurred by downloading applications or using network services may not be eligible for refund.

Article 20 [Termination of contract and suspension of service use]

① If the user does not want to use the service at any time, he or she can cancel the contract by canceling the membership. Withdrawal is processed immediately, and when the user withdraws, all content information held by the user is deleted and cannot be recovered.

② If a user commits an act falling under any of the following subparagraphs, the use contract may be terminated or the service use may be suspended for a fixed period.

  1. In case of registering false information when applying for service
  2. In case of intentionally obstructing the operation of the service
  3. In case of stealing another person's service ID and password
  4. When a large amount of information is transmitted or advertisement information is transmitted for the purpose of interfering with the stable operation of the service
  5. When distributing virus programs that cause damage to the company and users
  6. In the event of an act that damages the reputation of others or gives a disadvantage
  7. In case of infringing the intellectual property rights of the company and other members or others
  8. When information obtained by using the company's service information is copied, distributed, or commercially used without the company's prior consent, or when a message is sent under the guise of the company's service
  9. When posting pornography or linking to pornographic sites
  10. Other matters that violate the service policy

③ In the event of termination or suspension of the contract of use in accordance with the provisions of the preceding section, the user cannot use the downloaded content, and cannot receive a refund of the previously paid content purchase price, data call fee, monthly service fee, etc.

Article 21 [Compensation for damages]

① The company is not responsible for any damages incurred by users in connection with the use of free services provided by the company. However, if it is due to a reason attributable to the company, we will compensate for the damage suffered by the user.

② When the company enters into a partnership agreement with an individual service provider and provides individual services to users, if the user agrees to the individual service terms and conditions and then incurs damage due to a cause attributable to the individual service provider, the individual service provider takes responsibility.

③ In the event that the user inflicts damage to the company by violating the obligations of these terms and conditions, or if the user inflicts damage to the company while using the service, the user shall compensate the company for the damage.

④ In the event that the company receives various objections, including claims for damages or lawsuits, from a third party other than the user due to illegal acts or violations of these Terms and Conditions performed by the user in using the service, the user is responsible for their own responsibilities and expenses shall indemnify the company, and if the company fails to indemnify, the user is responsible for compensating for any damages incurred by the company as a result.

Article 22 [Disclaimer]

① The company is exempted from liability for service provision if it is unable to provide the service due to a natural disaster or force majeure equivalent thereto.

② The company is exempted from liability for damage caused by unavoidable reasons such as repair, replacement, regular inspection, and construction of service facilities.

③ The company shall not be held liable for any interruption of service or failure to use due to reasons attributable to the user, and the company shall be exempted from liability in the event of damage to the user as a result of the key telecommunication service provider suspending or not providing normally .

④ The company is not responsible for the reliability and accuracy of information, data, and facts posted by users in relation to the service.

⑤ The company is not obligated to intervene in disputes between users or between users and third parties through the service, and is not responsible for any damages caused by this.

⑥ Among the services provided by the company, free services and contents are excluded from compensation for damages. However, the case of damage caused by the intention or gross negligence of the company is excluded.

⑦ The company is not responsible for the user's failure to obtain the expected score, ranking, etc. by using the service, and the company is exempted from responsibility for damage caused by the selection or use of the service

⑧ The company is not responsible for the loss of the user's in-game experience, grades, items, in-game money, etc., except in cases caused by the company's negligence.

⑨ The company is not responsible for any problems arising from the user's terminal environment or for any problems arising from the network environment that is not attributable to the company.

Article 23 Jurisdiction and Governing Law

① When matters not specified in these terms and conditions are stipulated in related laws. We will follow in accordance with applicable regulations.

② Litigation regarding disputes between the company and users in relation to the use of the service shall be filed with the Seoul District Court under the Civil Procedure Act and other relevant laws.

③ Korean law applies to lawsuits filed between the company and users.

<Addendum>

These Terms and Conditions are effective from June __, 2021.

Announcement Date: June __, 2021

Effective Date: June __, 2021